Frequently Asked Questions

You can contact our support team by email at support@customer.pro1xchange.io or through the contact form on our website, and we will reply as soon as possible. You can also reach us directly on WhatsApp for an instant reply.

There are no hidden fees in the payment process on our website. All service fees are fully disclosed and shown during checkout to ensure complete transparency.

If you can't find the answer in our FAQ section, you can contact our support team on WhatsApp for a quick reply. You can also send your inquiry by email or through the contact form on the website.

You can see the current transfer fees on the "Fees" page of our website, where we provide full details of all fees related to the available services.

Yes, we are a licensed payment institution supervised by the Financial Conduct Authority, which operates under UK legislation. We work with banking partners and online payment systems as an intermediary only. All the banks and payment processors we work with are legally registered and licensed.

We use advanced security technologies such as encryption to protect your financial and personal data, ensuring a safe and protected environment for your transactions.

Providing proof of source of funds (SOF) is an important step in fighting fraud. It helps us keep your money safe and comply with anti-money laundering regulations, and is necessary to ensure that the funds you deal with are legitimate.

We are sorry, but we cannot speed up withdrawals, even for premium accounts, as other operations need to be processed before yours. Please wait for your turn. If you need to withdraw urgently, you can request a refund, but a 1% refund fee will apply.

If more than 24 hours have passed and you haven't received your money, you can follow these steps:

1. Check the details you entered when placing your order. Make sure the information you entered is correct and accurate.
2. Contact customer support and provide your order reference if needed to speed up processing and resolution.

Our support team is ready to help you resolve any issue you face.

If the account you specified is incorrect, doesn't exist or is blocked, the funds will not be sent to it; they will be returned to you using the corrected details. If the account you provided does exist, the funds will be sent to it as is.

If you are unable to receive the amount, you can try to recover your funds yourself by contacting the account holder or their customer service. To avoid such situations, always make sure to enter your details accurately.

If the transaction is not completed, you can get a refund. The amount will be returned to you after deducting the fees charged by the payment institution you paid through. You can contact our support team on WhatsApp for help with this process.