Terms of Service
Terms & Conditions
Please read these terms and conditions carefully before using the website
These terms and conditions constitute a binding agreement between you and the Pro1xchange website. By using the website, you agree to comply fully with these terms and conditions.
Acceptance of Terms
By accepting these terms, you agree to deal with us in accordance with the provisions set out below.
Money Transfer Operations
After sending money from your bank account to ours, please keep a copy of the transaction receipt. Transfers between digital banks may take from 1 to 36 hours depending on system load, while international transfers may take one to two days.
Business Hours & Holidays
Business hours are from 9 AM to 6 PM throughout the week, except on public holidays. Friday and Saturday are considered the weekend.
Account Activation
You cannot access the website until your account is activated. Your identity is verified using your phone number only.
Liability for Errors
We are not responsible for any errors caused by the customer's actions that result in the loss of their money. If the error is caused by the website or one of its parties, we take responsibility and refund the lost amounts.
Sending Money & Account Verification
Customers must make sure the transfer details are correct and that they are sending money to the right account. We are not responsible for funds lost because they were sent to the wrong account.
Fees & Transfers
If you request a refund, it may take up to 48 hours, and a 1% fee is deducted from the amount. Any transfer fees charged by banks are not covered by the website. A reserve fee of 50 DZD or $0.20 is also deducted to cover any errors that may occur.
How We Work
The website uses a system similar to P2P (peer-to-peer) for transactions. We act as an intermediary between the sender and the receiver without revealing the personal identity of either party.
Customer Communication
Communication takes place only via WhatsApp and Telegram through the website. We are not responsible for any other channels claiming to be ours. We do not have a phone number or office in any Arab country.
Verification & Suspicious Activity
The website management may request proof of identity or source of funds, or temporarily freeze the balance, if any suspicious activity or third-party transfer is suspected, until verification is complete.
Responsibility for Loss or Errors
If you send money to the wrong postal (CCP) account, we are not responsible for the lost funds. The website is not responsible for funds lost due to customer errors in choosing the account or carrying out transactions.
Customer Interaction with the Website
We are an intermediary platform that connects sellers and buyers to facilitate transfers; we do not buy or sell currencies directly.
Updates to the Terms
If these terms are amended, all customers will be notified by text message or email.
Important Note
Any violation of these terms may result in your account being suspended or permanently closed. Please read the terms carefully and comply with them.
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